Shipping policy

We are a Canadian company, and ship from multiple Canadian warehouses, along with some American warehouses. Most orders are shipped within 1-5 business days. We ship with both Canada Post and USPS (although on occasion when shipping through partner distributors we may use UPS & Purolator). We try our best to honor your shipping requests to the best of our abilities, please email us for special requests.

We try to ship most items within 24 hours, however it is not always possible. If you have an upcoming deadline please email to confirm ship times and availability.

* Orders (for in stock items) placed after 2pm will not ship until the next business day, we do not ship on weekends.

Please note that orders shipping to PO Boxes are subject to possible delays. This is because ONLY Canada Post can ship to a PO BOX.

We can ship to virtually any address in the world. Note that there are restrictions on some products, that cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

- Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You may be contacted with a revised shipping rate based on the weight/size, or shipping destination of your item.

- Unclaimed packages that are returned to sender will be subject to a restocking fee equivalent of the cost of the original shipping charge and the return shipping charge. It is the customer's responsibility to coordinate pickups in the case of missed courier deliveries.